Being able to contact your hosting provider any time you have any sort of questions or encounter any problems is quite important and how fast they'll reply and react is crucial, especially if your site is business-oriented, as more downtime often means losing prospective customers. The support options are, in addition a way to distinguish actual suppliers from resellers. The latter typically answer only to e-mails or support tickets and you may need to wait for a day or longer so as to receive a response. If the issue involves several responses, you will end up losing a few days in order to have a basic problem resolved. Using an authentic and reputable web hosting provider, you'll be able to contact the support team at any moment and get a prompt reply whatever the problem or your question is - customer, pre-sales or technical one.
24/7 Customer Support in Hosting
The customer and tech support services for all our hosting packages are twenty-four-seven, therefore you can forget about waiting for a couple of days in order to get assistance. In case you aren't our client yet, you can call us, chat with an agent or send an email message. In case you currently have an account, you can open a support ticket on top of the other three methods of communication. You'll be able to select the most suitable way to contact us depending on where you are or what hardware you're using. We can easily assist you for more or less any webhosting-related query that you may have or issue that you can experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even in such a case the maximum reply time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated hosting plans that we provide feature 24/7 customer and technical support, so no matter what issue you experience, you'll be able to get in touch with us and we will assist you in a timely manner. The guaranteed answer time for every email or trouble ticket that you open through your Hepsia hosting Control Panel is only one hour; the actual response time rarely is more than 20 min. Furthermore, we have phone support with several local numbers globally and a live chat, which means that you can get in touch with us and find more info about our services even if you do not have an account yet. We can help you with nearly any question or an issue you have - payment methods, plan specs, email configuration, hosting account settings, and many others. If you use our services, you won't ever experience a situation where you have to wait for a few days to get a problem solved like you'll have to do with lots of other companies.
24/7 Customer Support in Dedicated Servers
With a 1 hour max response time warranty, you will take advantage of extremely fast support when you obtain a dedicated server through our company. Our customer and tech support crews are accessible 24/7/365, therefore any time you open a ticket via your billing account or you send an email regarding any kind of issue with your server or the pre-installed software on it whatever the time of the day, you will get an answer within the hour, even during holidays. Our ticketing system is the perfect option if the matter involved requires a longer period of time to be resolved or if it has to be forwarded to our administrators, since it's far more convenient to track the communication sent on both sides. For common, sales and billing issues/inquiries, you are able to call us or talk to a live representative employing our chat service. If you include the Managed Services upgrade to your server plan, our admins will also help you with third-party software set up as well as troubleshooting and just like the regular support, this service is available 24/7 too.