A ticketing system is the most widely used channel of communication that web hosting providers offer to their clients. It’s typically part of the billing account and is the fastest way to solve an issue that requires some time to examine or that has to be escalated to a server administrator. In this way, all replies contributed by either side will be kept in the very same location in case somebody else needs to work on the problem at hand and the information already exchanged in the ticket will be available to all parties. The negative side of using a ticketing system with most hosting platforms is that it is not integrated into the web hosting Control Panel, which means that you’ll have to log in and out of no less than 2 accounts to complete a particular operation or to get in touch with the company’s client service staff. In case you wish to manage a handful of domain names and each one of them is hosted in a separate account, you’ll have to use an even larger number of accounts simultaneously. In addition, it may take a substantial amount of time for the provider to answer your tickets.
Integrated Ticketing System in Hosting
With a hosting from us, you won’t ever need to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can seamlessly access any trouble ticket while browsing your website files or fine-tuning different account settings. The ticketing system is being monitored 24x7 by our client service staff representatives and the response time is no more than 60 minutes, but it rarely takes more than 20 minutes to obtain support. In contrast to some other hosting providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you like and ask for info in regards to any billing or technical issue. Moreover, you can read a selection of educational articles, which will help you tackle the most commonly met challenges yourself.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we’re using is integrated into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated hosting plans, which means that you will not need a separate platform to touch base with our client support staff – you can do that on the spot the moment you chance upon a problem. Sending a new ticket takes several clicks of the mouse and tracking down an older one is equally easy. Using our intelligent search filter, you can quickly track down any ticket that you have opened in the past. You can send a ticket at any given time whatsoever as our client support staff members are available 24 hours a day, 7 days a week and answer in no more than 1 hour, even though it seldom takes this much to receive a response. With the Hepsia Control Panel, you will have everything in one place and you can forget about having to go through two or more platforms to fix a simple problem.