If your web hosting provider supplies live chat support, you are able to speak with a representative in real-time and find out helpful info or get a problem resolved in a timely manner. The key advantage of using chat as an alternative to calling to consult with a live person is that you need just a computer with Internet access, so that you will not pay any rates in the event that you're in a different country or state. In addition, it will be a lot easier to copy and paste info such as domain names, usernames or error messages in other words details that are sometimes difficult to provide to the other side on the phone. The real-time chat is also a faster option to contact the hosting supplier's support team as compared to using a ticketing system. What's more, in the event that some issue requires some more time to be dealt with, you can do something else entirely while you wait for support on the live chat, so that you won't lose time - something that is not possible when you are on the phone.
Live Chat Support in Hosting
We provide a live chat support service for all of the hosting plans that we offer and we will help you with almost everything live. If you do not have an account with our company yet, we are able to provide you with more info about the plans in order to help you to pick the most appropriate package. In case you are a current customer, we're able to help you with any billing or general matter as well as with a number of common tech problems, for instance an e-mail address setup in a desktop e-mail client. When you are unable to give us a call for whatever reason or you are in a country where we do not have a local telephone number, the live chat is the best option to get in touch with us. Certainly, some situations require longer time to analyze and test, which means that you'll need to open a ticket to our technicians, however, we are able to save your time and assist you with numerous issues on the chat.
Live Chat Support in Semi-dedicated Servers
We have live chat support that is accessible to all of our future and present customers. In case you're looking for a new web hosting account, you are able to chat in real time to one of our representatives and obtain more info about our semi-dedicated hosting plans in order to select the best plan for your websites. In the event that you already have an account with us, we will be able to assist you timely with general, billing and 1st level technicalmatters. Even though in some instances you will have to open a ticket since there are things that cannot be resolved on the live chat, we can help you with numerous common jobs, like setting up an e-mail account in an e-mail client or forwarding one domain name to another. This way, you will receive timely assistance and you will save a lot of time.