If you’ve ever got any queries concerning your hosting package or you encounter a problem with your websites, you will have to touch base with the respective hosting provider’s customer support team. It may not make any difference how fast they will reply when you've got a general question, but an issue such as a blundered script update, for instance, may result in your website becoming broken or inaccessible on the World Wide Web. And the longer you wait for the support team to assist you, the longer the website will be inoperative. If you offer services or goods online, any outage will influence your website in an unfavorable way and you can lose current or prospective clients. Lots of hosting providers, particularly resellers, handle e-mails and support tickets within 24 hours, but in the digital era this is far too long, since visitors will scarcely ever come back to a site that isn’t functioning properly for a lengthy span of time.
One-Hour Response Guarantee in Hosting
Our guaranteed maximum reply time for any helpdesk ticket that you post or any e-mail that you write is just 1 hour, even in case you contact us on weekends and national holidays. Whatever the nature of your issue or inquiry might be, we will help you out instantaneously and will provide you with the needed info to rectify any problem with your websites. The real response time commonly does not exceed fifteen to twenty minutes, which is the reason why you can just forget about waiting for hours on end to get an issue sorted out or what’s even worse – waiting around one whole day only to receive an answer that more info is necessary while nothing’s sorted out. We will offer you assistance in an instant simply because we are aware of precisely how priceless time can be in the dynamic Internet age. The sixty-minute reply time guarantee is valid for any technical or billing query that you might have with regards to our hosting plans.
One-Hour Response Guarantee in Semi-dedicated Servers
Because of the fact that we understand just how crucial it is to get timely support, we guarantee that you won’t ever have to wait around for more than 1 hour to obtain a response to any trouble ticket that you submit via your semi-dedicated server CP. As it is, you will rarely have to wait around for more than 20 to 30 minutes and this is valid for any issue irrespective of its nature – technical, billing or general. What is more, our client and tech support team is available 7 days a week, which is the reason why even if you submit a ticket during holidays, you’ll invariably get an immediate response, which will contain the answer to a query, the solution to a problem or the info needed to solve an issue yourself – if there’s something that you need to do on your end. With us, you’ll never have to waste an entire day waiting around for an answer like you would with many other companies.