You will find plenty of hosting companies on the market today, however most of them are resellers that have limited resources, especially in terms of support. One way to distinguish them is the option to contact the company over the phone. The type of support that you'll get via this particular channel of communication will vary depending on the provider - some provide expert telephone support, various others offer general and customer support only because some issues are more time-consuming and it would be more convenient to be resolved through a support ticket, especially when the situation has to be escalated. Still, it's good to find that you can always contact your website hosting provider as there're many small-scale problems which can be managed easily and in a very timely manner with a phone call, not mentioning that you can get additional information about the services before you become a client.
Phone Support in Hosting
We believe that having the option to communicate with a live consultant is very important, for that reason we have 3 support lines all around the world (UK, USA and Australia) and you can reach us on the phone for fourteen hours every day. In case you consider purchasing one of our hosting plans, for instance, you'll be able to phone us and find more about our services before placing your order so as to ensure that we meet all of the system requirements for your websites. After the order, you will be able to contact us about all of the sales and billing difficulties you may have, or receive any type of general or basic technical information that you need. We have tried to find the optimal balance between phone and ticket support, so for solely technical matters you'll have to use our ticketing system, that will make it easier to keep track of the communication together with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be sure that there is always someone to assist you when you have any queries about the semi-dedicated server packages that we supply. Whether you'd like to know more about the plans, you have a billing issue or some general problem, you can call us. Despite the fact that some more complex troubles may need a support ticket in order to give some time to our tech support crew to analyze, we're able to assist you with a lot of technical questions over the phone as well, saving you precious time and efforts. Since we have data centers on three continents - in the United States, Great Britain and Australia, we have local telephone lines in these countries as well. If you are in a different country, we also have a global number where you will be able to contact us.