A 99.9% Server Uptime
We’ve set up our hosting platform using reliable hardware components and strongly modified software. Our system administrators have installed a tweaked version of SELinux on our servers to ensure the highest level of protection and reliability. We have set up several denial–of–service prevention appliances together with very powerful firewalls to make sure our internal network is unassailable and safe.
Our hosting plans packages include a 99.9% server uptime guarantee. And irrespective of which datacenter you select, the guarantee remains the same.
A 99.9% Network Uptime
When you develop your own cloud hosting platform, it’s crucial that you also set up your own network architecture. For this reason, we built a custom–configured internal network in all our data centers. Relying on first–rate Juniper routers and switches, our internal network allows for faster–than–light data transfer rates and is fully redundant.
Therefore, you will take advantage of a 99.9% network uptime in our US located datacenter, in our UK located datacenter, in our FI located datacenter, in our Eastern Europe located datacenter and in our AU located datacenter, irrespective of which hosting service you’ve chosen.
A 30–Day Money–Back Guarantee
Just like with every other service, when it’s your hard–earned money at stake, you cannot feel really secure. This is exactly why, with each of our cloud hosting plans our company offers a 30–day money–back guarantee. In case you don’t feel satisfied with our service or if you wish to use a more robust web hosting solution, like a VPS plans or a dedicated web hosting plans – you’ll receive a full refund, without any hidden fees or return taxes.
24/7 Technical Support
If you have ever had to wait for hours for a response, you know how irritating this can be, especially if your site is on the line. This is the reason why we offer a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our customer service technicians will be right here for you and they’ll answer you in less than an hour. And the best thing is that their average support ticket response time is below twenty minutes!