Client Support Channels
A One–Hour Response Time Guarantee
All your help requests will be attended to in no more than 1 hour after the support ticket or e–mail has been submitted. If your issue calls for additional assistance from an administrator, we’ll direct the ticket or the e–mail to the person on duty, in a timely manner and will leave a comment to notify you that more time will be needed for arriving at the best solution. And if you make use of our Managed Services package, all of the server administration services included there will be completed whenever you desire.
An Excellent Technical Support Service
Our help desk support team will be online for you 24–7–365 should you require help while working with our Web Hosting Control Panel or with any of the apps that we have preinstalled for you on the dedicated server. What is more if you need help handling all the daily administration tasks on your server, you can order the Managed Services package, which includes backup hard disk space, Operating System updates on a weekly basis, software installation and problem troubleshooting services, server monitoring and rebooting services, etcetera.
A User–Friendly Help Section
We have provided the Web Hosting Control Panel with a circumstantial knowledgebase, which features detailed explanations of all its features and functionalities. Additionally, we have filmed detailed video tutorials that will further show you how to carry out a given action or solve a frequently encountered problem. The how–to articles and the video tutorials are easily accessible from each Web Hosting Control Panel section through the Videos and Help buttons situated in the top right corner.